The security of your personal information is our top priority at 29online. This policy explains clearly — what data is collected, why it is collected, and how it is kept safe.
The six core principles followed to protect your data at 29online.
29online collects only the data that is strictly necessary to provide the service. We do not ask for unnecessary personal information — respecting your privacy is fundamental to how we operate.
Data MinimisationAll your data is protected with 256-bit SSL/TLS encryption — the same security standard used by banks and financial institutions.
Encryption29online never sells your personal data to advertisers or any third party. Your information is used solely to improve the service.
PrivacyYou can view, correct, or request deletion of your personal data at any time. Your data belongs to you — and 29online respects that right.
RightsYour bKash number, bank details, or card information is not stored on 29online's servers — all payment processing is handled directly by the payment gateway.
PaymentIn the event of a security breach, 29online will notify affected members as quickly as possible and take the necessary protective measures.
TransparencyThis privacy policy applies to all users of the 29online website and mobile app. By creating an account or using our services, you are deemed to have accepted this policy.
29online places the highest importance on the privacy of its members in Bangladesh. When registering on our online betting platform, members share certain personal information with us — this policy explains in detail how that information is collected, used, and kept secure.
29online follows international data protection standards and manages data in a manner consistent with the core principles of GDPR. Our goal goes beyond legal compliance — we aim to earn the genuine trust of our members.
Please note: This policy has been written in Bangla for the convenience of our members. The English version shall be the definitive reference for any legal interpretation.
29online collects two types of data — information you provide directly, and information gathered automatically while you use the platform.
| Data Type | What's included | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport | KYC Verification |
| Contact Information | Mobile number, email | Account & OTP |
| Financial Information | Bank / mobile wallet number | Payment Processing |
| Usage Data | Login time, game history, bet records | Service Improvement |
| Device Information | IP address, browser, OS | Security |
29online uses the data it collects only for specific, legitimate purposes. The table below outlines which data is used for each purpose.
29online never uses your data for any purpose without your knowledge. If your data is to be used for a new purpose, you will be informed in advance.
29online does not retain your data longer than necessary. How long data is kept depends on its type and the purpose for which it was collected.
After the defined retention period, data is securely deleted or anonymised so that no individual can be identified.
29online does not sell your personal information. However, limited data may be shared with trusted partners as necessary to provide our services.
Rest assured: All third-party partners are contractually bound to uphold the same strict privacy standards as 29online. We never compromise when it comes to choosing who we work with.
29online uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help the platform remember you and enhance your experience.
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause issues with login and payments on 29online.
29online employs multiple layers of technical and procedural security measures to keep your data safe.
That said, no system is 100% impenetrable. Keep your account password strong, never share it with anyone, and report any suspicious activity to 29online support immediately.
As a 29online member, you have several important rights over your personal data. To exercise any of these rights, please contact our support team.
You can request to see what information 29online holds about you.
If any of your information is incorrect, you can request that it be updated.
You may request deletion of your data in certain circumstances — except where retention is required by law.
You can request that your data no longer be used for specific purposes — such as marketing communications.
You can request a copy of your data in a machine-readable format.
You can opt out of promotional messages at any time.
29online strictly does not provide services to anyone under the age of 18. Our platform is designed for adults, and we do not knowingly collect personal information from minors.
If it is found that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If parents or guardians suspect their child's information is stored with 29online, please contact support@29online.net.
29online may update this privacy policy from time to time — due to new services, legal changes, or technical improvements. Members will be notified in advance by email or SMS whenever significant changes are made.
For any questions, concerns, or requests to exercise your rights regarding our privacy policy, reach us through any of the channels below.
When registering on an online betting platform, it's natural to wonder — what will all this information be used for? 29online takes that question seriously. Respecting the privacy of every member in Bangladesh is not just a legal obligation for us — it's the foundation of the relationship.
At registration, you provide your name, mobile number, and date of birth — used mainly for account management and age verification. During KYC, you'll be asked to upload a valid ID — this is to secure your withdrawals and protect your account. 29online never asks for unnecessary or excessive information.
Payment security is a common concern for many users. When depositing via bKash or Nagad, the transaction takes place directly on the respective mobile banking page — 29online never stores your bKash PIN or full bank account number in its own database. The withdrawal number linked to your account is saved, but your PIN and OTP are managed entirely by the payment gateway.
Usage data — which games you played and for how long, which markets you bet on — is used by 29online to improve the platform. Which features get the most use, where friction exists, which payment methods are most popular — these insights drive continuous improvement at 29online. That said, this analysis is never conducted in a way that identifies you personally.
29online believes no promotional messages should be sent without your consent. During registration, you can choose whether to opt in to marketing communications. You can change your mind at any time — simply update your preference in your profile or use the opt-out link in any email or SMS.
29online's policy on data breaches is straightforward — if an incident occurs, affected members will be notified as quickly as possible. We will clearly communicate what data was affected, what risks exist, and what steps to take. This commitment to transparency is core to who we are.
Even after account closure, certain data must be retained for legal reasons — particularly financial transaction records. This is part of international financial compliance standards, and 29online is no exception. However, marketing data, preferences, and other non-essential information are deleted as soon as your account is closed.
You can request a copy of your data — 29online will deliver it in a machine-readable format within 30 days. Correction requests for inaccurate information are typically processed within 7 business days. These rights are a genuine commitment 29online makes to all its members.
At 29online, we believe protecting your privacy and delivering great service go hand in hand. Your trust is our most valuable asset — and everything we do, every day, is aimed at keeping it.
256-bit encryption, no data sales, and full control over your own information — at 29online, privacy isn't a promise. It's a practice.
Frequently asked questions about account information and records.